SuxSoft Coalescing Center (SuxCC)The call center provides a powerful and complete software application designed to help you achieve the perfect call center. The IP PBX core-based SuxCC combines CTI, IVR, ACD, recording, fax call center platform, can be very easy to set up a call center system platform. SuxCC integrated Microsoft Exchange e-mail, voice mail, and other functions very closely integrated call center platform, to the maximum extent, increase agent efficiency, improve customer service, and simplify management.
Fusion of the core technology
onverged switching technology to IP packet switching, circuit switching and voice processing mechanism integration, stable, simple and efficient way to achieve a unified processing of voice-over-IP and analog voice.
Converged platform architecture
Integration platform can unify the use and management of the hardware or software layers platforms to voice resources to deal with, and thus truly "converged core, distributed processing architecture.
Demand and variable deployment mode
Converged communications platform can demand and variable, division freely deployment model. For small and medium-scale, centralized application that can be deployed into the All-in-one model that consists of a single converged communications server; contains multiple fusion exchange server, media processing servers and intelligent gateway can be deployed in large-scale centralized application server mode; for various scale distributed applications can be deployed as a center point and a branch point equipment model.
SuxSoft Coalescing Center
CTI Function（Computer telephony integration）
ACD Function（Automatic call distribution system）
IVR Function（Interactive Voice Response self-service system）
Recording managementVRM（Simple recordings Management tools）
Remote agent functionality